Your information, in plain terms.

NeuraSoftwares Technologies Inc (“NeuraSoftwares”, “we”) takes the protection of your personal information seriously. This policy explains, in plain terms, what we collect when you visit neurasoftwares.com or contact us, why we collect it, who we share it with, and what your rights are.

It covers NeuraSoftwares corporate website and our business communications. It does not cover the Lodjx platform, which has its own privacy policy published on lodjx.ca.

Personal information is any information that relates to a natural person and allows that person to be identified, directly or indirectly.

In accordance with the Act respecting the protection of personal information in the private sector, we have designated a person responsible for the protection of personal information.

You can contact them with any question about this policy, or to exercise your rights.

What you give us directly

• Contact form or demo request: name, email address, phone number, company name, job title, and the content of your message.
• Newsletter and commercial communications: email address and first name, when you subscribe.
• Exchanges with us: the content of your emails, calls or meetings, and the notes we record about them.

What is collected automatically

As you browse our site, we collect through technological means: your IP address, your browser type and version, your operating system, the pages you view, the date and time of your visit, the page that referred you to us, and the identifiers attached to cookies.

We do not knowingly collect sensitive information through this site, and it is not directed at minors.

• To answer your information and demo requests.
• To manage our business relationship with you and follow up on our exchanges.
• To provide support when you ask for it.
• To send you our newsletter and commercial communications, where you have consented.
• To understand how our site is used and improve it.
• To keep our systems secure and prevent fraud.
• To meet our legal obligations.

We collect only the information necessary for these purposes.

We collect your information with your consent, given freely and on an informed basis, for each of the purposes listed above.

You can withdraw your consent at any time. For the newsletter and our commercial communications, use the unsubscribe link at the bottom of every message. For any other purpose, write to our privacy officer.

Withdrawing your consent is not retroactive, and it may prevent us from providing you with certain services.

Our site uses cookies. Some are necessary for the site to work and to stay secure. Others would be used to measure audience or for marketing.

No non-essential cookie is placed on your device before you have consented to it. Our banner lets you accept or refuse each category on your first visit, and you can change your choices at any time.

Strictly necessary

Two cookies only: “ns_consent”, which stores your choices for six months, and “NEXT_LOCALE”, which remembers the site's display language.

Analytics

No measurement tool is active on this site today. If we add one, it will load only with your consent and this section will be updated.

Marketing

No marketing tool is active today. The same rule applies: nothing loads without your consent.

You can also configure your browser to block or delete cookies.

We do not sell your personal information.

We share it with service providers acting on our behalf, only as far as necessary to carry out their mandate, and under a written contract requiring them to keep it confidential and not to use it for any other purpose.

Salesforce

Customer relationship management: tracking the requests received through our forms and our exchanges with you.

Resend

Email delivery: sending us a copy of each request received through our forms, so that none is lost if our customer relationship platform is unavailable.

Cloud hosting provider

Hosting of our website and our systems.

We may also disclose information where the law requires it, to our professional advisers bound by secrecy, or as part of a commercial transaction (sale, merger, financing), in which case confidentiality measures apply.

Some of our providers, including our customer relationship platform, our email delivery provider and our host, process or store information outside Québec, notably in Canada and the United States.

These transfers are governed by written agreements setting out confidentiality and security measures, and by encryption of data in transit and at rest.

Information held outside Québec may be subject to the laws of the territory where it is located and may, in certain circumstances, be accessible to the authorities of that territory.

We keep your information only for as long as necessary for the purposes for which it was collected.

Business contacts (CRM)

For as long as the business relationship stays active or you consent to receive our communications. Contacts with no interaction for more than 36 months are deleted.

Clients

For the term of the contract, then 24 months after it ends. Related accounting and tax records are kept for 6 years as required by law.

Newsletter subscribers

Until you withdraw your consent.

Unsubscribe list

When you unsubscribe, your address is kept on a suppression list for the sole purpose of not contacting you again. It is used for nothing else.

Support requests

36 months after the request is closed.

Connection logs

13 months.

We review our records annually. At the end of these periods, information is securely destroyed or anonymized according to generally accepted best practices.

We put in place security measures that are reasonable given the sensitivity of the information:

• Encryption of data in transit and at rest.
• Access control and access logging.
• Two-factor authentication on our internal systems.
• Least-privilege access.
• Ongoing staff awareness training.

We maintain a register of confidentiality incidents. Where an incident presents a risk of serious injury, we notify the Commission d'accès à l'information and the people concerned promptly.

We make no decision based exclusively on automated processing that would produce legal effects for you. Should that change, we would inform you at the time of the decision, and you could submit your observations to a person able to review it.

Where we use technology that can identify you, locate you or profile you, we tell you and give you the means to turn those functions off.

You have the right to:

• Access the personal information we hold about you.
• Have inaccurate, incomplete or equivocal information corrected.
• Withdraw your consent to its use or disclosure.
• Receive the computerized information you provided to us in a structured, commonly used technological format, or ask that it be sent to a third party (portability).
• Ask that the dissemination of information about you cease, or that any hyperlink giving access to it be de-indexed, where the conditions set by law are met.
• Obtain information about any decision based exclusively on automated processing and about the main factors that led to it.

To exercise these rights, write to our privacy officer using the details in section 2. We will verify your identity and answer within 30 days of receiving your request. This service is free, apart from reasonable transcription or reproduction fees, which we would tell you about beforehand.

If you are unhappy with how your personal information is handled, or with the answer you received, you can file a complaint with our privacy officer, who will review it and answer you within 30 days.

You may also contact the Commission d'accès à l'information du Québec, whose contact details are available at cai.gouv.qc.ca.

We may change this policy. The version in force is always the one published on our site, and the update date appears at the top of this page. If we make a significant change, we will inform you by an appropriate means.

For any question about this policy, about the information we hold, or to exercise your rights: